Terms and Conditions

Terms and Conditions

Last updated: 27 July 2026

These Terms and Conditions apply to every purchase made through the Everley online store, operated by Advaro Limited. Please read them carefully before placing an order. Nothing in these Terms and Conditions limits or excludes the mandatory consumer rights you have under the law of the country in which you live. See Article 17.

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

• Cooling-off period: the period during which the consumer may exercise their right of withdrawal.
• Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
• Day: calendar day.
• Business day: any day other than a Saturday, Sunday or public holiday in the country of dispatch or the country of destination.
• Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them, in a way that allows future consultation and unchanged reproduction of the stored information.
• Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.
• Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance. In these Terms and Conditions, the entrepreneur is Advaro Limited, trading as Everley, as identified in Article 2.
• Distance contract: a contract concluded within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract.
• Technique for distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same physical space.
• Terms and Conditions: the present Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

• Company name: Advaro Limited
• Company number: 78694544
• Trading name: Everley
• Customer service email: info@everleyofficial.com
• Business address: World Trust Tower, 50 Stanley Street, Suite C, Level 7, Central, Hong Kong SAR

All correspondence relating to orders, returns, warranty claims and complaints should be sent to info@everleyofficial.com. This is the fastest way to reach the entrepreneur and the address used for all procedures described in these Terms and Conditions.

Article 3 – Applicability

1. These Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall, before the distance contract is concluded, indicate where the Terms and Conditions can be inspected and that they will be sent to the consumer free of charge as soon as possible upon request.
3. If the distance contract is concluded electronically, the text of these Terms and Conditions may, in deviation from the previous paragraph and before the contract is concluded, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, the entrepreneur shall indicate, before the contract is concluded, where the Terms and Conditions can be accessed electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request.
4. If, in addition to these Terms and Conditions, specific product conditions also apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision that is most favourable to them.
5. These Terms and Conditions apply without prejudice to the mandatory consumer protection law of the country in which the consumer habitually resides, as set out in Article 17. Where any provision of these Terms and Conditions conflicts with such mandatory law, that mandatory law prevails and the remaining provisions stay in force.
6. If one or more provisions of these Terms and Conditions are at any time wholly or partially void or cancelled, the remainder of the contract and these Terms and Conditions shall remain in force, and the relevant provision shall be replaced by mutual agreement with a provision that reflects the original intent as closely as possible.
7. Situations not covered by these Terms and Conditions shall be assessed in the spirit of these Terms and Conditions. Ambiguities regarding the interpretation or content of one or more provisions shall also be interpreted in the spirit of these Terms and Conditions.

Article 4 – The Offer

1. If an offer has a limited period of validity or is made under certain conditions, this shall be expressly stated in the offer.
2. The offer is non-binding. The entrepreneur is entitled to modify or adjust the offer at any time before the agreement is concluded.
3. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are intended to be a truthful representation of the products offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
4. All images, specifications and information in the offer are indicative and may not give rise to compensation or the right to dissolve the agreement.
5. Images accompanying products are truthful representations of the products offered. The entrepreneur cannot guarantee that the colours displayed on the consumer's screen correspond exactly to the actual colours of the products.
6. Each offer includes information that clearly enables the consumer to understand the rights and obligations associated with accepting the offer. This includes, in particular:
   • the price of the product, excluding any import duties, customs clearance fees, sales tax, GST or VAT that the country of destination may levy on the shipment. These charges are not included in the price and are payable by the recipient, as further set out in Article 9;
   • any delivery costs. Standard shipping is free of charge for the consumer;
   • the manner in which the agreement will be concluded and which actions are required for this;
   • whether or not the right of withdrawal applies;
   • the method of payment, delivery and performance of the contract;
   • the period during which the offer may be accepted, or the period during which the entrepreneur guarantees the price;
   • the rate charged for distance communication, if the costs of using the technique for distance communication differ from the standard base rate of the means of communication used;
   • whether the agreement will be archived after conclusion, and if so, how it can be accessed by the consumer;
   • the way in which the consumer can check and correct any data provided in connection with the agreement before the contract is concluded;
   • the languages in which the agreement may be concluded. The contract language is English. Where the store displays a translation of these Terms and Conditions, the English text is binding in the event of any discrepancy.

Article 5 – The Agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions attached to it.
2. If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance electronically. As long as this receipt has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer is able to make electronic payments, the entrepreneur shall observe appropriate security measures.
4. The entrepreneur may, within the limits of the law, ascertain whether the consumer is able to meet their payment obligations, as well as all facts and factors relevant to responsibly concluding a distance contract. If, based on this assessment, the entrepreneur has valid grounds not to enter into the agreement, the entrepreneur is entitled to refuse an order with justification, or to attach special conditions to its execution.
5. The consumer must be at least 18 years of age, or the age of majority in their country of residence if that age is higher, and must have the legal capacity to enter into a binding contract. By placing an order, the consumer confirms that they meet this requirement. The entrepreneur is entitled to refuse or cancel an order if it has reasonable grounds to believe that this requirement is not met, and shall refund any amount already paid.
6. The entrepreneur shall provide the consumer with the following information, in writing or in such a way that it can be stored by the consumer on a durable data carrier, at the latest upon delivery of the product:
   • the contact details of the entrepreneur, including the email address info@everleyofficial.com, to which the consumer may submit complaints;
   • the conditions under which, and the method by which, the consumer may exercise the right of withdrawal, or a clear statement if the right of withdrawal is excluded;
   • information regarding warranties and existing after-sales service;
   • the information referred to in Article 4, paragraph 6 of these Terms and Conditions, unless the entrepreneur has already provided this information to the consumer before the performance of the agreement.
7. Every agreement is concluded under the suspensive condition of sufficient availability of the relevant products.
8. If a product is listed at an incorrect price, is described incorrectly in a material respect, or turns out to be unavailable after the order has been placed, the entrepreneur is entitled to cancel the order in whole or in part. The entrepreneur shall inform the consumer of the cancellation without undue delay and shall refund any amount already paid in full, within 14 days of the cancellation, to the original payment method and in the currency in which payment was made. The entrepreneur is not obliged to supply the product at the incorrect price.

Article 6 – Right of Withdrawal

1. When purchasing products, the consumer has the right to dissolve the agreement without giving any reason within 30 days. This cooling-off period begins on the day after the consumer, or a representative previously designated by the consumer and made known to the entrepreneur, receives the product.
2. During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall unpack or use the product only to the extent necessary to determine whether they wish to keep it. If the consumer exercises their right of withdrawal, they shall return the product complete, with all supplied accessories, in its original condition, in its complete original packaging and with all labels, seals and protective strips still attached and intact, in accordance with the instructions provided by the entrepreneur. The entrepreneur may reduce the refund to reflect any diminished value of the product resulting from handling that goes beyond what is necessary to establish its nature, characteristics and functioning, to the extent permitted by the applicable mandatory consumer law.
3. If the consumer wishes to exercise the right of withdrawal, the following procedure applies:
   • the consumer notifies the entrepreneur by email at info@everleyofficial.com within 30 days after receiving the product, stating the order number and the items concerned;
   • after this notification, the entrepreneur sends the consumer a return form and the applicable return address. The return address is provided by the entrepreneur on a case-by-case basis and is not necessarily the address from which the shipment was originally sent;
   • the consumer must not return any product before receiving this written approval, the return form and the return address from the entrepreneur. Returns sent without prior approval, or to any address other than the return address provided, cannot be processed and may not be refunded;
   • after the entrepreneur has provided the return form and the return address, the consumer must ship the product within 14 days;
   • the consumer must provide proof that the goods have been returned in time, for example by presenting a proof of shipment with tracking. The risk of loss or damage during the return shipment lies with the consumer until the entrepreneur has received the product, except in the cases described in Article 7, paragraph 1.
4. If the consumer has not notified the entrepreneur within the period referred to in paragraphs 1 and 3 that they wish to exercise their right of withdrawal, or if the consumer has not returned the product to the entrepreneur within the period referred to in paragraph 3, the purchase becomes final.
5. This article does not apply to the products listed in Article 8, and does not affect the consumer's separate statutory rights in respect of faulty or incorrectly delivered products, which are set out in Article 10 and Article 17.

Article 7 – Costs and Refunds in the Event of Withdrawal

1. If the consumer exercises the right of withdrawal, the costs of returning the products shall be borne by the consumer. This does not apply if the product is defective, damaged on arrival, or does not correspond to the order. In those cases the entrepreneur bears the cost of the return shipment and will either supply a prepaid return label or reimburse the reasonable, documented cost of the return shipment. The consumer must report such a case in accordance with Article 10, paragraph 3, before returning the product.
2. If the consumer has already made a payment, the entrepreneur shall refund this amount no later than 14 days after the returned product has been received by the entrepreneur and the return has been inspected and approved. The 14-day period does not start on the date the consumer notifies the entrepreneur, but on the date the approved return is received. If a return does not meet the conditions of Article 6, paragraph 2, or falls under Article 8, the entrepreneur shall inform the consumer within that same period, stating the reason.
3. Refunds are made to the original payment method and in the currency in which the payment was made, in accordance with Article 9, paragraph 4. Standard shipping is free of charge, so no delivery costs are withheld from or added to the refund.
4. Import duties, customs clearance fees, sales tax, GST or VAT paid by the consumer to the authorities or the carrier of the destination country are not paid to the entrepreneur and therefore cannot be refunded by the entrepreneur. Where the destination country provides a procedure for reclaiming such charges on returned goods, the consumer must follow that procedure. The entrepreneur will, on request, supply the documentation reasonably needed for such a claim.

Article 8 – Exclusion of the Right of Withdrawal

1. The entrepreneur may exclude the consumer's right of withdrawal for the products described in paragraph 2. The exclusion of the right of withdrawal shall only apply if the entrepreneur has clearly stated this in the offer, or at least in a timely manner before the agreement is concluded.
2. Exclusion of the right of withdrawal is possible for products:
   • that have been produced by the entrepreneur according to the consumer's specifications;
   • that are clearly personal in nature or have been personalised at the consumer's request;
   • that, by their nature, cannot be returned;
   • that can spoil or age quickly;
   • that are hygiene-sensitive and of which the seal has been broken. For the Everley assortment this category expressly includes underwear, leak-proof underwear, period underwear, shapewear and lingerie. These products may only be returned if the hygiene seal, the protective strip, all labels and the original packaging are fully intact, unopened and undamaged. Once the hygiene seal or protective strip has been removed, broken or repositioned, or once labels have been detached, the product can no longer be returned or refunded for reasons of hygiene and consumer safety.
3. The exclusions in this article do not apply where the product is defective, damaged on arrival or does not correspond to the order. In those cases the consumer's rights under Article 10 and Article 17 remain fully applicable.

Article 9 – Prices, Currency, Taxes and Import Duties

1. During the validity period stated in the offer, the prices of the products offered shall not be increased, except for price changes resulting from changes in statutory taxes or duties.
2. Price increases within 3 months after the agreement has been concluded are only permitted if they are the result of statutory regulations or provisions.
3. Price increases from 3 months after the agreement has been concluded are only permitted if the entrepreneur has stipulated as such and:
   • they result from statutory regulations or provisions; or
   • the consumer has the right to terminate the agreement as of the date on which the price increase takes effect.
4. Currency. The store may display prices in several currencies. The binding price is the amount in the currency in which the order is actually charged, as shown on the checkout page and confirmed in the order confirmation email. Prices shown in any other currency are indicative conversions and may differ from the amount finally charged. Refunds are made in that same binding currency and to the same payment method. The entrepreneur is not responsible for exchange rate differences, conversion charges, foreign transaction fees or other charges applied by the consumer's bank, card issuer or payment provider between the moment of payment and the moment of refund.
5. Import duties and taxes. Products are shipped internationally. Any import duties, customs clearance fees, handling charges, sales tax, GST, VAT or other levies imposed by the country of destination are not included in the product price and are payable by the recipient of the goods. Whether such charges apply, and how much they amount to, is determined solely by the rules of the destination country and by the applicable thresholds and shipment values. Where such charges apply, the postal or courier service normally collects them from the recipient before or upon delivery. The consumer is advised to check the applicable rules in their own country before ordering. Refusal to pay such charges, resulting in the shipment being returned or destroyed, does not entitle the consumer to a refund of the product price beyond what mandatory law requires.
6. Standard shipping is free of charge for the consumer. No delivery costs are added at checkout.
7. All prices are subject to printing and typographical errors. No liability shall be accepted for the consequences of printing and typographical errors. In the event of such an error, the entrepreneur is not obliged to supply the product at the incorrect price and may cancel the order and refund the consumer in accordance with Article 5, paragraph 8.

Article 10 – Conformity and Warranty

1. The entrepreneur guarantees that the products comply with the agreement, with the specifications stated in the offer, with reasonable standards of soundness and usability, and with the statutory provisions and government regulations in force on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
2. Any warranty provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur under the agreement or under the mandatory consumer law referred to in Article 17.
3. Any defects, damage in transit or incorrectly delivered products must be reported to the entrepreneur by email at info@everleyofficial.com within 14 days of delivery, fully and clearly described and, where possible, supported by photographs and the order number. Products returned under this article must be sent back complete and in their original packaging in accordance with Article 6, paragraph 2, and only after the entrepreneur has provided written approval and the return address in accordance with Article 6, paragraph 3. The requirement that the product be in its original condition does not apply to the defect or damage that is the subject of the claim. The costs of the return shipment are borne by the entrepreneur in accordance with Article 7, paragraph 1.
4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual use by the consumer, nor for any advice regarding the use or application of the products.
5. The warranty does not apply if:
   • the consumer has repaired or modified the delivered products themselves, or has had them repaired or modified by a third party;
   • the delivered products have been exposed to abnormal conditions, handled carelessly, washed or treated contrary to the care instructions, or used in a manner contrary to the entrepreneur's instructions or those on the packaging or label;
   • the defect is wholly or partially the result of regulations imposed or to be imposed by a government regarding the nature or quality of the materials used.
6. This article applies without prejudice to the statutory guarantees referred to in Article 17. Where mandatory consumer law grants the consumer a longer period, a wider warranty or a right to reject, repair, replacement or refund, that law prevails over this article.

Article 11 – Delivery and Performance

1. The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products.
2. The place of delivery shall be the address that the consumer has provided to the entrepreneur. The consumer is responsible for supplying a complete and correct delivery address. The entrepreneur delivers to the United States, Canada, the United Kingdom, Ireland, Australia and New Zealand. Additional destinations may be offered from time to time and will be shown at checkout.
3. The estimated delivery time is 10 to 15 business days after the order has been placed and payment has been received and confirmed. Business days exclude weekends and public holidays. This period is an estimate and may be affected by customs processing in the destination country and by the circumstances described in Article 12.
4. The entrepreneur shall execute accepted orders with due haste, but in any event no later than 30 days after the order has been placed, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be carried out or can only be carried out in part, the consumer shall be notified of this no later than 30 days after placing the order. In such cases the consumer has the right to dissolve the agreement at no cost.
5. In the event of dissolution pursuant to the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution, to the original payment method and in the currency in which payment was made.
6. If delivery of an ordered product proves impossible, the entrepreneur shall make every effort to make a replacement item available. At the latest upon delivery, it shall be clearly and comprehensively stated that a replacement product is being supplied. For replacement items the right of withdrawal cannot be excluded. The costs of any return shipment of a replacement item are borne by the entrepreneur.
7. The risk of damage to or loss of products rests with the entrepreneur until the moment of delivery to the consumer, or to a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Force Majeure

1. Delivery depends on international transport and customs processing. The entrepreneur is not liable for any delay in, or failure of, the performance of its obligations that is caused by circumstances beyond its reasonable control.
2. Such circumstances include, but are not limited to: disruption of international air, sea or road transport; carrier delays, capacity shortages or route cancellations; customs inspections, customs delays and changes in import or export rules; strikes, industrial action and port or airport closures; extreme weather, natural disasters, fire and flooding; epidemics and pandemics and the measures taken in response to them; war, civil unrest, terrorism and sanctions; government measures and legislative changes; power, telecommunication or internet failures and cyberattacks; and the failure or delay of suppliers or manufacturers for any of these reasons.
3. For the duration of such circumstances, the obligations of the entrepreneur are suspended. The entrepreneur shall inform the consumer of the situation and of the expected consequences for the delivery as soon as reasonably possible.
4. If a situation of force majeure continues for more than 30 days after the maximum delivery period referred to in Article 11, paragraph 4, either party may dissolve the agreement in writing, without either party owing the other any compensation. In that case the entrepreneur shall refund any amount already paid within 14 days of the dissolution, to the original payment method and in the currency in which payment was made.
5. This article does not limit any right the consumer has under mandatory consumer law to cancel an order and obtain a refund where delivery does not take place within a reasonable period.

Article 13 – Payment

1. Payment is made in advance. The full amount owed, as displayed at checkout, is due and payable at the moment the consumer places the order. The agreement only takes effect, and the order is only prepared and dispatched, once the payment has been received and confirmed by the entrepreneur or its payment provider. No credit terms and no post-delivery payment periods apply.
2. Payment can be made using the payment methods displayed at checkout. Payments are processed by third-party payment providers. Card details and other payment credentials are handled by those providers and are not stored by the entrepreneur.
3. The consumer has a duty to promptly report any inaccuracies in the payment details provided or stated to the entrepreneur.
4. If a payment fails, is reversed or is otherwise not received in full, the entrepreneur is entitled to suspend or cancel the order and, subject to statutory limitations, to charge the reasonable costs that were made known to the consumer in advance.
5. If the consumer believes that a charge is incorrect, or has any problem with an order, the consumer is asked to contact the entrepreneur first at info@everleyofficial.com so the matter can be resolved directly. This request does not limit any right the consumer has towards their bank, card issuer or payment provider.

Article 14 – Liability

1. To the fullest extent permitted by applicable law, the total liability of the entrepreneur arising out of or in connection with an order is limited to the amount actually paid by the consumer for the product or products to which the claim relates.
2. To the fullest extent permitted by applicable law, the entrepreneur is not liable for indirect or consequential loss, loss of profit, loss of income, loss of opportunity, loss of data, or costs incurred by the consumer in connection with the use of the products other than their normal intended use.
3. Nothing in these Terms and Conditions excludes or limits the liability of the entrepreneur where it would be unlawful to do so. This includes, without limitation, liability for death or personal injury caused by negligence, liability for fraud or fraudulent misrepresentation, liability for defective products under applicable product liability law, and any liability or right that cannot be excluded or limited under the mandatory consumer law referred to in Article 17. The limitations in paragraphs 1 and 2 apply only to the extent that the applicable mandatory law permits them.

Article 15 – Privacy and Personal Data

1. The entrepreneur processes the personal data of the consumer in accordance with the Privacy Policy published on the Everley website. The Privacy Policy forms part of the information provided to the consumer before the agreement is concluded and explains which data are collected, for which purposes they are used, how long they are retained and which rights the consumer has.
2. Personal data are used to process and deliver the order, to handle payment, returns, warranty claims and complaints, and to provide customer service. To that end, data may be shared with carriers, fulfilment partners and payment providers, to the extent necessary for those purposes.
3. Questions about the processing of personal data, and requests to access, correct or delete data, can be sent to info@everleyofficial.com. The Privacy Policy prevails over this article in the event of any discrepancy on matters of data protection.

Article 16 – Complaints Procedure

1. Complaints regarding the performance of the agreement must be submitted to the entrepreneur, fully and clearly described, within 14 days after the consumer has identified the defect or the ground for the complaint. This period is aligned with the reporting period in Article 10, paragraph 3. Complaints can be submitted by email to info@everleyofficial.com, stating the order number and, where relevant, photographs of the product.
2. Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur shall respond within 14 days with a confirmation of receipt and an indication of when the consumer may expect a more detailed reply.
3. If the complaint cannot be resolved through mutual consultation, the consumer may submit the dispute to the competent court in accordance with Article 17. In addition, the consumer may make use of any consumer dispute resolution body, ombudsman scheme or regulator that is available to them under the law of their country of residence. The entrepreneur is not affiliated with any specific external dispute resolution scheme.
4. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur states otherwise in writing.
5. If a complaint is found to be justified, the entrepreneur shall, free of charge, either replace or repair the delivered product or refund the amount paid. This is without prejudice to any right of the consumer under mandatory consumer law to choose a particular remedy, such as a short-term right to reject the goods, as referred to in Article 17.

Article 17 – Governing Law, Mandatory Consumer Rights and Disputes

1. Agreements between the entrepreneur and the consumer to which these Terms and Conditions apply are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
2. This choice of law does not deprive the consumer of the protection afforded to them by the mandatory provisions of the consumer law of the country in which they habitually reside. Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded, restricted or modified by law. This includes, without limitation:
   • the Consumer Rights Act 2015 in the United Kingdom;
   • the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010, in Australia;
   • the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 in New Zealand;
   • the Consumer Rights Act 2022 in Ireland;
   • applicable federal, state and provincial consumer protection legislation in the United States and Canada.
3. Where any provision of these Terms and Conditions conflicts with a mandatory provision of the consumer law referred to in paragraph 2, that mandatory provision prevails and the provision of these Terms and Conditions applies only to the extent permitted by that law. The remaining provisions of these Terms and Conditions remain in full force.
4. Disputes between the entrepreneur and the consumer shall be submitted to the competent courts of the Hong Kong Special Administrative Region, without prejudice to the right of the consumer to bring proceedings before the courts of their country of residence where mandatory law grants them that right, and without prejudice to the right of the consumer to use any dispute resolution body referred to in Article 16, paragraph 3.
5. The entrepreneur may amend these Terms and Conditions from time to time. The version published on the Everley website at the moment the order is placed applies to that order. The date of the most recent version is stated at the top of this page.